Panna Legends — Support

Need help? Email [email protected] and include your phone model, Android version and what happened. We usually reply within a few days.

FAQ

Is Panna Legends free?

Yes. The game is free to play, with ads and optional purchases of in-game currency.

Do I need an account or internet?

No account is needed, and the adventure plays offline. Ads and purchases need an internet connection.

I bought something and didn't get it.

Restart the game with an internet connection; purchases are delivered when the game confirms them with Google Play. If it still hasn't arrived, email us with your Google Play order number (it starts with "GPA.").

How do I get a refund?

Refunds for in-app purchases are handled by Google Play. See Google Play's refund help page.

I lost my progress / changed phones.

Progress is saved only on your device, so it can't be restored after uninstalling or on a new phone. Cloud saves are planned for a future update.

How do I start over?

Open Settings in the game and tap Reset progress.

How do I turn off personalised ads?

In the game's Settings, open the ad-privacy option. On Android you can also reset your advertising ID or opt out of personalised ads under Settings > Google > Ads.

How do I delete my data?

See the "Keeping and deleting your data" section of our Privacy Policy.

The game runs slowly or crashes.

Close other apps, make sure the game is updated from Google Play, and restart your phone. If it keeps happening, email us your phone model.